Returns & Refunds

Please read our returns and refunds policy carefully before making a purchase.

Strict No-Return & No-Refund Policy

At Padelab, we are dedicated to providing only the highest-quality, hand-inspected padel rackets and gear to our community. Because each racket is hand-gripped, weighed, and thoroughly inspected before leaving our Bandung workshop, all sales are final.

We do not accept returns, exchanges, or refunds for any items once they have been purchased or shipped.

Exclusions & Damage in Transit

In the rare event that your product arrives damaged due to shipping transit, please contact our support team at support@padelab.com within 24 hours of delivery with:

• Your Order ID (e.g., #5743)
• Clear photos and videos of the damaged parcel and the racket

Our team will review your report immediately to coordinate with the courier and assist with a replacement if validated.